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Trivago website8/28/2023 ![]() We will continue helping millions of people research and find great accommodation deals and look forward to continuing to help our users find their ideal hotel. We are working to quickly understand the implications of this decision on our website design and its overall impact on the travel industry and the way websites are to be designed globally. trivago will closely review this decision. ![]() The judgement received on Monday 21 January from the court provides new guidance on how results of comparator websites, like trivago and others, should be displayed in Australia. The feedback allows us to continuously improve our services and provide the best possible experience for our users. At trivago, we appreciate all the feedback we receive from our users. Hi Dennis, Thanks for taking the time to leave us a review and for sharing your feedback with us. We recommend having a look at our Help Center article regarding the scam here: If you have any further questions, please do not hesitate to contact us here: Warm regards, Amber from trivago Mar 25, 2020 In addition, contact your local police, tell them that you were a victim of fraud and give them the invoice and other documents relating to the scam (such as emails, screenshots). ![]() Tell them that there has been a fraud and the details of the account that the money has been transferred to. If you've been a victim of a scam pretending to be trivago: We kindly advise you to contact your bank/payment provider to see if they can help with regards to a charge-back or to cancel the transfer as soon as possible. Any such offer that claims to be from trivago is fraudulent. trivago is an online accommodation search platform and will never ask for money, upfront payments (neither as “traditional payment” nor in cryptocurrency), or otherwise, in exchange for fictitious employment opportunities at trivago. Please be aware that the mentioned person does not represent or work through trivago. The court also found Trivago's hotel room rate comparisons that used strike-through prices or text in different colours gave consumers a false impression of savings because they often compared an offer for a standard room with an offer for a luxury room at the same hotel.Dear Muhammad, Thank you for bringing this issue to our attention. However, the experts also agreed that even if a listing had a higher than average CPC, that was not necessarily inconsistent with it also being a cheaper than average offer. The CPC is not a fixed amount rather, Trivago invites online booking sites to submit "CPC bids" to Trivago. "By prominently displaying a hotel offer in 'top position' on its website, Trivago represented that the offer was either the cheapest available offer or had some other extra feature that made it the best offer when this was often not the case."Įxperts tendered by both Trivago and the ACCC to give evidence agreed that more than half of all listings in the top position were those with the highest Cost Per Click (CPC), which is the fee online booking sites pay directly to Trivago if a consumer clicks on their hotel offer on the Trivago website. "Trivago's hotel room rate rankings were based primarily on which online hotel booking sites were willing to pay Trivago the most," Mr Sims said. The claims were aired more than 400,000 times from late 2013 to mid-2018.
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